How do I access therapy with Fiona?

Fiona works 5 days a week at Hale House, 24 Raglan St Daylesford. Clinic appointments are available from 9am to 4PM.

View services available.

How do I get started?

You can either make an appointment with your GP and ask for a longer appointment to complete a ‘Better Access to Mental Health Plan’ or an ‘Enhanced Primary Care/ Chronic Disease Management Plan’

If you are referred by Work Cover, Victims of Crime, or NDIS, your NDIS support coordinator or your case worker will call or email Fiona who will contact you directly.

Employee Assistance program (EAP) – Your workplace may have employee assistance program which offers 3 sessions of counselling funded through your work place. Discuss this with your workplace H.R or review your workplace policies to access this support.  Fiona will then invoice your workplace EAP directly and anonymously.

You can also self-refer by calling or emailing Fiona.

What rebates are available?

Fiona is a National Disability Insurance Scheme (NDIS) registered provider and can provide service to plan, agency and self-managed NDIS participants. The full cost of your session will be covered by your NDIS plan.

Fiona is a Mental Health Accredited Occupational Therapist  (OT) and can provide rebates via Medicare and through DVA.

How much does it cost?

Fiona charges $150 per hour, your Medicare rebate on a Mental Health Plan is $78.10 unless you have reached safety net, it is then $111.00. Your out-of-pocket cost per session is $71.90 or $33.90 depending on your circumstances. You can access the rebate for up to 10 sessions plus an additional 10 for those impacted by COVID per Calendar year

Chronic Disease and Enhanced Primary Care Plans rebate $54.00 for 5 Sessions per calendar year.

Fiona does not charge an out-of-pocket expense for DVA clients.

NDIS participants are billed through Capacity daily living budget directly, through your financial intermediary, the NDIS portal or through invoices if you manage your own funds.

Work cover is billed directly.

Fiona holds a small number of openings for people in financial hard­ship at a reduced rate, this will be discussed with you when we meet.

Additional work out of session includes, any reports for Medicare requirements are covered and attract no extra cost.

Legal or court reports are charged per hour, there is no Medicare rebate for reports which are not required by Medicare. Your lawyer may be able to make a claim on your behalf, but Fiona will have to charge you an hourly rate.

NDIS review reports and assessments are charged to your plan at an hourly rate.

NDIS provision

Fiona is a registered provider and can offer psychosocial/ mental health OT from the Capacity Building Daily Living portion of your plan for plan, agency and self-managed participants.

Cancellation policy

As part of your commitment to therapy you will be asked to sign a consent form outlining your consistent responsibilities. Attendance is an important part of your commitment to treatment.  If you are not able to attend your scheduled time Fiona asks that you give as much notice as possible.  This is because there are other people who may benefit from an appointment and given enough time, they can be offered your slot.

You will be sent a reminder text hour prior to your appointment, please confirm as soon as you can via text.

Please give at least 48 hours notice to avoid being charged for the session. If you are not able to attend it is likely that you will need to wait until your next scheduled appointment to see Fiona due to high volume of clients.

How does Fiona maintain privacy and confidentiality?

Fiona will discuss this in depth with you at your 1st session and will ask you to sign a consent form acknowledging that we have discussed privacy and confidentiality. The general rule is that everything discussed in session is confidential.

Fiona is bound by mandatory reporting if you are under 18, if this applies to you, we can discuss these issues in session.