Hale House, Daylesford


Fiona Shackleton

BSc Hons, Occupational Therapy, Mental health Accredited Occupational Therapist Registered OT Australia

  • Trauma informed practitioner
  • Registered to provide services through Medicare, Work cover, and some health funds
  • Fiona is trained to deliver in CBT a range of approaches including DBT, EMDR, Sensory Processing and Sensory Profiles

Fiona has 25 years experience working in community and inpatient mental health settings, facilitating group and individual work as well as supporting clients to transition back to their previous roles.

Previous work experience:

  • Transport Accident Commission (TAC)
  • Department of Education and Pinarc Disability Support
  • Counsellor and mental health specialist for Headspace Ballarat
  • Managing the central Victoria branch of Very Special Kids

Fiona is committed to ongoing professional development so that she is able to offer her clients the most up to date evidence-based intervention.

Fiona prides herself on working holistically, focusing on the physical, emotional and social needs of her clients. Drawing on experience she has gained from her extensive career; Fiona aims to deliver solution focused goal directed therapy. She offers a safe space to explore feelings, issues and challenges. By working together with her clients Fiona can help to devise individualised strategies aimed at reducing the impact of life’s challenges, supporting people to participate more fully in their chosen roles.

Fiona is passionate about empowering people to live the life that they chose to the fullest. She is dedicated to supporting people to achieve their goals through a strong, collaborative relationship where the client is an equal partner in the therapeutic process.

She operates from a non-judgmental, client centred, strengths-based model and is committed to guiding people to resolve past trauma, experiences and beliefs which may have prevented them from fully engaging in career, relationships and leisure pursuits.

Fiona supports clients to identify their unique experiences, strengths, and attributes which can be used to draw on to adapt unhelpful thoughts, behaviours and coping strategies. She encourages clients to devise new strategies which can be used to enable them to return to leading a balanced lifestyle.  She aims to empower people to take control over their thoughts and behaviours, improve their confidence and mastery of situations to move forward and achieve their goals.

Fiona has completed training in Eye Movement Desensitisation Reprocessing therapy (EMDR) through the EMDR Australia and New Zealand institute, approved by the founder, Francine Shapiro. Please click here to access videos on the EMDRAA.org website.

Fiona has been fully approved and accredited by the Accreditation & Standards Committee and ratified by the Board of EMDR Association of Australia (EMDRAA)

Franziska Ielo

Bachelor Degree in Social Work, AASW Accredited Social Worker, Mental Health Accredited Social Worker (AMHSW)

Franziska is a passionate and experienced mental health social worker and has been working in community organisations for over 20 years with a focus on supporting vulnerable children, youth and their families with mental health and complex case management supports. Franziska provides a warm, safe and respectful space for clients to explore their stories, and to feel empowered, seen and heard in understanding their experiences. Working with a trauma informed lens and utilizing a strength- based approach Franziska assists clients to reconnect to their values, skills and aspirations, to work towards their goals, and to overcome barriers and strengthen relationships and connection.

After having studied and worked as a Social Worker in Germany, Franziska has been living and working in Australia for more than 15 years and is accredited as a Mental Health Social Worker by the Australian Association of Social Workers. Franziska is trained in Motivational Interviewing, Cognitive Behavioural Therapy and utilizes a range of therapeutic approaches including deep listening, psychoeducation, mindfulness, problem solving and skills building tools to assist clients in achieving their full potential.

Previous work experience includes:

  • Vision Australia
  • Pinarc Disability Support
  • Cafs Foster Care and Family Support Teams
  • Therapeutic practitioner at Cafs Keeping Families Together program

In her spare time Franziska enjoys spending time in nature and with her family; bush walking, swimming or bike riding. She loves reading, watching her chickens, drinking tea and coffee, and playing board games.


Administrative Assistant

Our admin assistant, Emily, is warm, courteous and passionate about making sure our business runs smoothly. She ensures that all your Medicare claims and GP plans are kept up to date and that all your questions about fees, claims, appointments and accessing service are attended to efficiently.

She is dedicated to providing a friendly and welcoming point of contact. Emily brings over 18 years experience in office administration and bookkeeping to our business. She values organisation, versatility and support of practitioners and clients.